Surveys & NPS®

In today’s rapidly evolving digital marketplace, understanding your customers’ needs and sentiments is more crucial than ever.

That’s why trbo offers surveys & NPS®* (Net Promoter Score) designed to help you gain valuable insights into your audience’s preferences, satisfaction levels, and overall experience.

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GDPR-Compliant Zero Party Data

360°

Feedback

1:1

Engagement

Unlock customer insights with targeted surveys

With Surveys, you can engage with your customers in a meaningful way by collecting feedback at every touchpoint of their journey. Whether it’s post-purchase satisfaction surveys, website usability assessments, or product preference inquiries, our intuitive platform enables you to create and deploy targeted surveys that provide actionable insights for optimizing your business strategies.

Measure loyalty and advocacy with NPS®

Understanding how likely your customers are to recommend your brand is paramount to gauging satisfaction and loyalty. With the NPS® functionality, you can effortlessly measure your Net Promoter Score® by asking customers a simple question: “On a scale of 0-10, how likely are you to recommend us to a friend or colleague?” Based on their responses, you can segment customers into promoters, passives, and detractors, gaining invaluable insights into areas for improvement and potential brand advocates.

Tailor your approach with data-driven insights

Don’t just collect data— transform it into actionable insights that drive meaningful change. Our Surveys & NPS® provide you with comprehensive analytics and reports, allowing you to identify trends, uncover pain points, and capitalize on opportunities for growth. Armed with this knowledge, you can tailor your marketing strategies, product offerings, and customer experiences to better meet the needs and expectations of your target audience.

Enhance customer satisfaction and loyalty with trbo surveys & NPS®

We understand the importance of cultivating strong relationships with your customers. With Surveys and NPS®, you can gain deep, data-driven insights into your audience’s preferences, satisfaction levels, and loyalty, empowering you to make informed decisions that drive business success. Say goodbye to guesswork and hello to a more personalized, customer-centric approach.

*Net Promoter ®, NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter ScoreSM and Net Promoter SystemSM are service marks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld.

The power of surveys: Generate Zero Party Data

Read our whitepaper to learn how you can use surveys to collect valuable Zero Party Data from your customers.

See Whitepaper

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The technical base

Surveys & NPS®

Discover deep insights into your customers’ satisfaction and loyalty with trbo’s Surveys & NPS® feature.

Machine learning, with the help of algorithms and data analytics, automatically detects patterns and preferences of your store’s users.
By using Big Data in conjunction with trbo, you get the opportunity to tailor your testing strategies even more precisely to the individual needs of your users and thus sustainably improve their user experience.

Knowing the consumer behavior of your customers enables you to:

  • play out personalized recommendations, targeted offers and tailored content
  • take into account individual preferences and needs of the user
Identifier enables identification and assignment of customer profiles and related data.
“Auf der Suche nach einem Anbieter mit dessen Hilfe wir mittels Software as a Service auf unseren Webseiten den Besuchern für sie relevante Angebote anzeigen können, sind wir mit trbo fündig geworden und haben damit auch durchweg positive Erfahrungen gemacht. Bekommen haben wir ein Tool, welches speziell auf die Bedürfnisse der Telekom zugeschnitten ist und auch bei sich ändernden Anforderungen von trbo schnell und lösungsorientiert angepaßt wird. Hat man ein Problem, so steht einem der trbo Support stets kompetent und schnell zur Seite.”
“When we were looking for a provider with whom we could show visitors relevant offers on our websites using Software as a Service, we found trbo and have had consistently positive experiences with it. We have received a tool that is specifically tailored to Telekom's needs and can be adapted quickly and in a solution-oriented manner as trbo's requirements change. If you have a problem, trbo support is always available to help you quickly and competently.”
Frank Benner Business Epic Owner for Campaign Automation Business Epic Owner für Kampagnenautomatisierung

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Start delivering memorable, 1:1 experiences that keep your customers coming back.

Leave us a message and one of our dedicated personalization experts will reach out to you. We look forward to hearing from you!

Let's get personal

Start delivering memorable, 1:1 experiences that keep your customers coming back.

Leave us a message and one of our dedicated personalization experts will reach out to you. We look forward to hearing from you!

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